Service Management Resolutions for a New Year
Happy New Year! It is time for new beginnings and fresh starts. It is time to set goals and look forward to new growth a...
Build Your 2020 Service Roadmap
With 2019 at an end, it's time to reflect on the progress made in the past year and get ready for what's coming ...
Without a Jacket: Good Practices in Implementing Virtual Employee Programs, Part Two
While virtual employment is growing in popularity in all sectors of the global economy, what is often overlooked is the ...
HDAA Support Industry Quick Statistics 2019
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
AXELOS - ITSM Benchmarking Report 2019
We live in a world of ongoing transformation. While digital transformation in particular has become an unavoidable reali...
A Profile in Change Management : Housing 21 Information Services Team
Housing 21 is a leading, not-for-profit provider of retirement housing and extra care for older people of modest means. ...
A Profile in Knowledge Management : Chick-fil-A HELP
Chick-fil-A is the third largest American fast food restaurant chain and the largest specializing in chicken. The compan...

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