HDAA Resource Area
It can be easy to get distracted from our goals, and there's more going on in our lives than we had ever expected. M...
Chick-fil-A is the third largest American fast food restaurant chain and the largest specializing in chicken. The compan...
In this series, I've focused each individual article on a step to building a strong and cohesive team. In the event ...
Recently I wrote an article about being non-technical in a technical industry, and another about having no metrics in a ...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
What is a diamond in the rough?
By definition, a diamond in the rough is merely a clump of carbon that, given the righ...
Most of us have metrics we use to measure how well we are doing in our professional roles. Many of us in the IT field ev...
In my last article, I explored my personal discovery of internal customer experience and touched on how I got there. Part ...
We are in an interesting time in the world of service and support, where digital transformation (and AI, particular) is ...
