HDAA Resource Area
Communication. It is one of the most important skills we need, yet many of us often fail. Why is that? There are man...
The technical support and service management industry is a community of people dedicated to their craft, who strive for ex...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
Over the years, I have worked in a variety of service management roles with a people who have a wide diversity of skills...
Have you ever stopped to think about the various aspects and functions of a service and support organization? Can you ju...
Is your organization good at getting better?
Does your organization even have the capability to improve?
Whether you...
Over the next 10 years, companies world-wide, within all industries, will see greater change than that seen over the pas...
