HDAA Resource Area
Once I was having coffee with a group of neighbors, one of whom happened to be a retired professor of economics. Since m...
Brief Overview of the Workshop:
The application of Artificial Intelligence (AI) means we can harness the algorithms for l...
For the past several years I have been mentoring and coaching new and emerging leaders. One area of knowledge that I try...
A business must benchmark its maturity in order to progress. Possessing the information of whether or not your organizat...
Continual service improvement (CSI) is one of the most critical practices organizations need to perform to ensure their se...
Are your service desk agents functioning as bots?
If the bulk of the work being done by your service desk agents consi...
Self-service portals are quickly becoming the fastest way to transform the way we deliver IT services to our users and e...
