" Thank you all for the amazing job you continue to do and provide us with leading edge information and resources that benefit us all. I am looking forward to the service catalogue workshop in September - that will be of great benefit to the majority of HDAA members"
Zoë Featherstone
" Easy to understand the bigger picture when being run by an instructor. The course content was easy to follow and absorb detail.
Please pass my thanks onto Gail for providing a great training experience which was invaluable for studying to pass my ITIL Foundation v4 exam"
Dougal Wilson
" The course was great. Scott is very knowledgeable on the subjects covered and the course structure was well paced "
Donovan Harris - ITIL DPI Training
'I was most impressed by our trainer. Gail was extremely engaging and clearly had a lot of practical experience working in the field. She was great at showing how the content can be applied and related it back to her own experience and all of our own companies and teams.'
Madi Lawler- Support Centre Team Lead Attendee
"Gail was very engaging and friendly, had a positive attitude and made the learning fun. The material was easy to follow and the class environment gave excellent ideas and different ways of thinking about situations that may arise"
Michael Love - Support Centre Team Lead Attendee
" Content was extremely interesting and very well presented. Gail was very knowledgeable and brought a lot of real life examples and weaved our groups jobs into the topics fabulously. "
ITIL 4 Foundation Trainee
" The online/virtual course was interactive, got everyone talking/sharing and received course documents via email so I can refer to them as needed "
ITIL 4 Foundation Attendee
" The handouts are very good and the content was good and delivered well by the presenter "
ITIL 4 Foundation Attendee
" Gail was able to facilitate real world context discussions as well as applying logical content that I feel we all could use in our work place, no mater the variance "
Elly Ormsby
" Relevant content and presented extremely well by Gail. Engaging and hearing how other organisations are managing incidents was also extremely valuable "
Tim Samaras
" It's a well thought out course and Gail made the concepts easy to understand and had some really good insights into past experience "
Support Centre Manager Attendee
"I really enjoyed the course and understanding of the principles, frameworks of ITIL 4. It has been years since I completed ITIL 3. I really like the improvements made to the framework.
Gail is a fantastic ITIL trainer, her enthusiasm, friendliness and passion gave us trainees a much better and enjoyable experience. Gail's knowledge of IT and ability to listen to trainees experiences and questions and apply and reiterate where this fits in or does not fit in to the ITIL framework was fantastic."
Andrew Mobbs
" Enjoyed the few days we had in the virtual classroom, great being able to connect with others and a refresh in ITIL practices and strategy framework. ITIL 4 has a closer connection to business practices, language, and Service value systems to help with communication and feedback. "
Donna Eveleigh
" great resources including study questions "
ITIL 4 Foundation Attendee
" Course content, presentation, friendliness, received my materials on time, had proper email reminders and communication on time, in summary everything worked like a charm "
ITIL 4 Foundation Attendee
" Thanks Scott. Excellent training delivery - you made ITIL exciting and a two day online/virtual course to pass very quickly."
Violeta Nikolic
" excellent support materials for the course "
Simon Clark
" Trainer had a positive outlook to the course outline and excellent practical knowledge of the subject matter. Presentation was active with good participation by all "
Tony Lapworth
" The course was very relevant to my area of work and I would recommend my colleagues to do the course because of it's relevance and also to assist us in further implementing and improving our ITIL implementation "
Lisa Marino
