Learn the Business Value of Authentic Inclusion
Inclusion is not just a box to be checked off for a public relations advantage. A diverse and inclusive workforce offers...
9 Benefits of Embracing ITSM Automation
ITSM automation is a way to take your service desk to the next level while increasing efficiency and creating simpler, c...
Leaders Should Take Time to Take Stock
At a time when so much is unknown, it is more vital than ever to strengthen the leadership skills that can help you ste...
How to Build an Effective Training Program
An overview of how to construct training that meets your company's specific needs and budget, with tips on how to ge...
Problem Management Process, Policy & Procedure Document (Template - Advanced)
This document outlines examples of the processes, policies and procedures you need to have in place to implementProblem Ma...
IT Service and Support Leaders Must Avoid Burnout, Too
The only way for managers to help their team stay engaged is to stay engaged themselves. Here are some suggestions for w...
Include Your Team's Input in Decision Making to Increase Buy-in
Too often, new initiatives are derailed because frontline workers have not been brought in for input at the early stages...

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.

ITIL®, Resilia™ and Prince2® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.

Copyright © Cobitism PTY LTD 2023