HDAA Resource Area
Brief Overview of the Workshop:
HDAA receives many requests from its members searching for ways to meet the challenges of...
An inclusive customer experience can only be created when companies look inward to make sure the employee experience is ...
The previous year was a pivotal one for service management, helping the profession prove its worth within companies. The...
Knowledge-centered support is important, but it will only succeed within a company when it aligns with the shared values...
In the face of the COVID-19 crisis, IT showed incredible innovation and resolve, and silos were broken down between IT a...
Metrics must reflect the increasing complexity of interconnected systems and services. But they must also do so in a way...
Too often, the service and support industry has a take-it-or-leave-it attitude, and neglects to ask what the customer wa...
