HDAA Resource Area
A veteran consultant gives an in-depth definition of the concepts of teamwork, including definitions of the different ty...
While voice-enabled customer care still has some technological hurdles to surmount, it is already being rapidly adopted ...
In this second part of a series on the future of delivering an excellent customer experience in times of uncertainty, a ...
Recently, I signed up for the Covid vaccine through our Department of Health and Human Services. Like many of us, I work...
George, the barber in the little town I grew up, was a gifted storyteller, and it was entertaining to listen to George e...
What is the future for how this will develop, based on the current working climate and post COVID? ITSM concepts are use...
We asked you who were your mentors and gurus in the IT service and support industry, and you responded. Now, we present ...
