Providing Training, Consulting and Membership Services to the IT Service and Support Industry.
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HDAA's online Knowledge Base provides members access to deep insights on contemporary Service and Support issues across the Industry.
Certification and Training for the Help Desk, Support Center, and Service Industry. Our fully certified trainers bring years of real-world experience to your training.
Our team lives and breathes the Service and Support Profession with a combined knowledge and experience of over 150 years that continues to grow.
Joining HDAA is about becoming part of a like-minded group that is focused on sharing knowledge, ideas, challenges and experiences amongst members.
Training - In January 2000, HDAA became the first international Gold Country Partner to HDI and also sits on the HDI International Certification Standards Committee (ICSC). We are an Accredited Training Organisation (ATO) for a variety of service and support certifications and PeopleCert accredited for all our IT Service Management (ITSM) programs.
Consulting - HDAA has achieved a strong reputation for providing independent, authoritative information and advice within this industry and supports its member organisations and individual professionals with a range of services to meet their ongoing challenges in this ever-evolving sector.
Membership with HDAA is about being part of an association that is the primary source of collaboration and knowledge for the Australasian Service and Support Industry. Members receive discounts on training, complimentary workshop seats, and access to our extensive online industry knowledge base.
"Thank you all for the amazing job you continue to do and provide us with leading edge information and resources that benefit us all. I am looking forward to the service catalogue workshop in September - that will be of great benefit to the majority of HDAA members"
Zoë Featherstone
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ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
DevOps Foundation®, is a registered mark of the DevOps Institute.
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
KCS® is a Service Mark of the Consortium for Service Innovation™.
ITIL®, Resilia™ and Prince2® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.
Copyright © Cobitism PTY LTD 2023
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