HDI® Support Centre Analyst Online Course (SCA)

Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

Take your Support Center Analyst course online.  Train at your own pace from anywhere.

Access to the online course is for 12 weeks. The online certification exam is included with this course purchase.

Online course access is not transferrable or refundable once released.

For more information on the Support Centre Analyst Course