HDI® Support Center Team Lead Online Course (SCTL)

Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills.

This certification verifies that support professionals in a team lead or supervisor role possess the fundamental management and leadership skills necessary to provide operational support to the organization and the coaching skills to promote staff development.

Take your Support Centre Team Lead course online.  Train at your own pace from anywhere.

Access to the online course is for 12 weeks. The online certification exam is included with this course purchase.

Online course access is not transferrable or refundable once released.

For more information on the Support Centre Team Lead Course