HDAA Training Catalogue
ITIL® Courses
This ITIL® foundation course provides you with a firm understanding of the ITIL® 4 framework, core concepts and terminologies
- DURATION : 2 Days
- AXELOS Certification Course
- e-Learning Course Included
- ITIL® Exam Taken Online
Focusing on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
- DURATION : 3 Days
- AXELOS Certification Course
- e-Learning Course Included
- Virtual or On-site Delivery Only
Providing practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
- DURATION : 3 Days
- AXELOS Certification Course
- e-Learning Course Included
- Virtual or On-site Delivery Only
The HVIT module explores the ways in which digital organizations and digital operating models function in high velocity environments.
- DURATION : 3 Days
- AXELOS Certification Course
- Virtual or On-site Delivery Only
- e-Learning Course Included
ITIL® 4 Specialist - Drive Stakeholder Value (DSV)
DSV will provide candidates with the tools to increase stakeholder satisfaction, which is integral to business success in the current competitive landscape.
- DURATION : 3 Days
- AXELOS Certification Course
- Virtual or On-site Delivery Only
- e-Learning Course Included
ITIL® 4 Practitioner: Incident Management
(IIMP) Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible.
- DURATION : 1 Day
- AXELOS Certification Course
- Virtual or On-site Delivery Only
- e-Learning Course included
Introducing the skills and techniques required to provide outstanding customer service and support.
- DURATION : 1 Day
- HDI Certification Course
- e-Learning On-Line Course Available
As the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.
- DURATION : 2 Days
- HDI Certification Course
- e-Learning On-Line Course Available
Participants will learn the skills necessary to deliver quality services in today's complex and evolving support environment.
- DURATION : 2 Days
- HDI Certification Course
- e-Learning On-Line Course Available
Learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team.
- DURATION : 2 Days
- HDI Certification Course
- e-Learning On-Line Course Available
SCM helps support centre managers satisfy operational demands and build a support centre that aligns with the organization, adds value to the business, and delivers on its commitments.
- DURATION : 3 Days
- HDI Certification
HDAA MEMBER WORKSHOPS
HDAA run at least 3 member workshops per year and all are recorded for future reference.
Have a look at our previous workshops,
there is bound to be something that sparks your interest.
VIEW WORKSHOP VIDEO'S
*Access is Dependant on your membership level
Be introduced to the fundamental concepts of the Knowledge-Centered Service (KCSSM) methodology.
- DURATION : 1 Days
- HDI Certification Course
- e-Learning On-Line Course Available
Providing participants with a set of practical steps for capturing, storing, and successfully reusing knowledge.
- DURATION : 3 Days
- HDI Certification Course
This course will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. Non certification course.
- DURATION : 1 Day
- Virtual or On-site Delivery Only
Learn how to implement customer management and call management best practices to ensure exceptional customer service.
This is a non certification course
- DURATION : 1 Day
- Virtual or On-site Delivery Only
Determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication
This is a non certification course.
- DURATION : 1 Day
- Virtial or On-Site Delivery Only
Designed to instill a security-conscious mindset for employees on every level within organizations
- DURATION : 2 Days
- EXIN Certification
- On-Line Course COMING SOON
Learn how to make good cyber resilience an efficient part of business and operational management.
- DURATION : 3 Days
- AXELOS Certification
- e-Learning On-Line Course Available
Resilia Practitioner
Learn how to get the best balance of risk, cost, benefits and flexibility within an organisation.
- DURATION : 2 Days
- AXELOS Certification
Agile is a flexible and interactive project management methodology that will fast track results for your business. This course prepares candidates for the APMG Agile Project Management (AgilePM®) Foundation certification exam.
- DURATION : 3 Days
- APMG International Certification
- e-Learning On-Line Course Available
PRINCE2® is a credible and prominent methodology that concentrates on boosting productivity and extracting the best from resources.
- DURATION : 2 - 3 Days
- AXELOS Certification
- e-Learning On-Line Course Available
PRINCE2®
Agile
PRINCE2 Agile describes how to configure and tune PRINCE2 so that it can be used in the most effective way when combining it with agile behaviours, concepts, frameworks and techniques.
- DURATION : 2 - 3 Days
- AXELOS Certification
- COMING SOON
DevOps Training
Use DevOps to support organizational efforts in reducing costs while increasing agility, quality & customer service; leverage case studies, realworld success stories & metrics to demonstrate business success in this foundation-level course to support digital transformation.
