HDAA Resource Area
Organizations seeking to implement or improve upon their knowledge management processes must invest in people and process ...
This is a research report of two halves: the first is a state of nation survey, which offers a view of metrics right here ...
Communication is a key facet and responsibility of Support Centres. As the Single Point of Contact, keeping customers in...
Password security and policies are our first line of defence against data loss, theft or corruption. Strong password pol...
Sometimes referred to as a 'memorandum of understanding' (MOU) or 'gentleman's handshake', an Operat...
Tap into the power of benchmarking to enable your service desk to save enormous amounts of time and energy by building u...
Guide: Brief discussion of factors that affect the time to fill a vacant support position.
Question:
What is the ind...
Tool: Worksheet (.xls) to help evaluate support requirements for new technologies and products.
DOWNLOAD NOW
...
This year's Glossary of Support Center and Service Desk Terms is a major revision of the Glossary of Support Center ...
In Project Management Essentials, Maurey Wolk sets a simple goal: "To provide a useable, structured process that wi...
