HDAA Resource Area
Service Level Agreement (SLA) For the Provision of Technology Support Services to ABC Company.
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As the Support Centre Manager you will responsible for the day to day operations and strategic expansion of the centrali...
Many organisations are tackling how best to define their services and publish a service catalogue to their business and cu...
'Service requests' are the way that users formally request something. They are interactions with users or customer...
Support analysts provide user support to resolve issues with computer programs, hardware, and peripherals. In this role,...
An IT technical analyst is responsible for providing technical support for the IT service desk and administrative servic...
The support centre team lead serves as the communication link between the team and the manager as well as the first poin...
A Post Implementation Review (PIR) is the process of capturing, preserving and utilising the knowledge learned throughout ...
This must have spreadsheet covers around 150 suggested criteria for selection that can easily be added to for your specifi...
This is a high level document designed to ensure that you have covered off the strategic milestones in the software select...
