HDAA Resource Area
What is the Vision for your organisations future?
Use our vision determination exercise to help solidify your goals.
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Brief Overview of the Workshop
In the past, IT organisations have seen service catalogues as silver-bullet solutions to...
Improving service management requires organizations to do things differently, and doing things differently requires orga...
Brief Overview of the Workshop
Continual Service Improvement (CSI) isn't meant to be where we get to when all the o...
Apollo Education Group was one of the three finalists for the HDI Knowledge-Centered Support Award in 2015. The finalist...
The term "DevOps" typically refers to the emerging professional movement that advocates a collaborative workin...
There are many reasons to monitor quality in the support center, and many ways to do it. This white paper, based on rece...
This White Paper looks at how cyber resilience and ITSM can work better together to help organizations be more effect...
Recent HDI research revealed that organizations are generally struggling with IT hardware asset management (HAM). When m...
Subject:
Service Catalogue Status in Member Organisations
Timeline Request:
Responses collated July 2014
Request:
A f...
