HDAA Resource Area
Recently, a question came in asking about the best way to classify and handle performance issues. Performance for the pu...
When I was in second grade, my father frequently told me, "You can't put the roof on a house until the foundati...
The first time I heard about "customer experience" was in a course about knowledge management. It was almost a t...
According to Accenture's 2017 Cost of Cybercrime Study, the average global cost of cybercrime increased by more than 2...
I have been in this industry for close to twenty years, and during my time as a practitioner, consultant, and trainer, I...
Communicate the Risks to End Users
Let's face it, everywhere we turn, we are being inundated with attempts from cy...
Part of running a service desk is having to ask for more: more resources, more tools, and more time. One of the top chal...
Welcome to HDI's Key Performance Indicator on Abandon Rate.
The KPI Bulletin series consists of 12 short books tha...
There are many hidden costs in onboarding new talent. From HR salaries, to the nuts and bolts of your HRIS system (annua...
Strategic Interaction in Relationships
I am not a gamer! There's no pride or shame in that statement. I simply hav...
