HDAA Resource Area
Shift left is an industry wave focused on moving many aspects of IT service and support towards the lowest cost option:
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PowerSchool's mission is to improve the education experience through innovative technology. Their platform for K-12 ...
Today's customers are becoming more self-sufficient and tech-savvy, increasing the use and need for self-service too...
Follow These Steps to Avoid Problems and Ensure Success
So, you are looking to replace your aging ticketing system. I ...
Wondering what it takes to keep loyal and happy workers on the job these days? You might be doing better at fostering em...
4 Things that Can Deteriorate a Customer's Experience and 4 Ways to Win Their Confidence Back
Kylie was frustrated...
The term "customer" may have several meanings depending on who you ask. From a business perspective, the perso...
What is a positive customer experience? That is not a question you should have to ask. I challenge you to define the ans...
If there is someone in your life that looks to you for guidance, you are a coach. It could be employees, coworkers, fami...
What types of displays should we have? How should we use them, and what benefits might we gain? Display boards are becomin...
