HDAA Resource Area
This document outlines examples of the processes, policies and procedures you need to have in place to implement Service A...
This document outlines examples of the processes, policies and procedures you need to have in place to implement Change Ma...
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
This document outlines examples of the processes, and policies you need to have in place to implement Release & Deploy...
This Template is only available to HDAA members. This template can also be purchased. Contact HDAA for more information 13...
Create efficiencies in your service desk and increase employee productivity with smart technologies like AI, machine learn...
The goal of this study was to discover the breadth of the use of service management principles, practices, and tools acr...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
Change management is a critical component of keeping systems and applications stable in the face of continual business c...
Make sure your service delivery measures up to the needs of your organization and the expectations of your employees.
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