HDAA Resource Area
Imagine that you are in a large room full of brilliant executive leaders. Everyone is waiting with anticipation to recei...
In my pursuit to help my employees improve their career satisfaction, I came across something called one-on-one meetings...
"Stories are relics, part of an undiscovered pre-existing world. The writer's job is to use the tools in his...
What is "value?"
Think back to the last time you made a major purchase, like a car. Why did you choose the c...
Welcome to HDI's Key Performance Indicator on Average Speed to Abandonment.
The KPI Bulletin series consists of 12 s...
Yikes! My Cloud host service made a change; now my services aren't working anymore!
Let's say you have outsour...
We are in an interesting time in the world of service and support, where digital transformation (and AI, particular) is ...
Subject:
Customer Satisfaction Survey Tools
Timeline Request:
Responses collated March 2019
Request:
A fellow ...
Brief Overview of the Workshop:
The Fundamentals of Service Management remain as important today as ever before. The ITIL...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
