HDAA Resource Area
As the Support Centre Manager you will responsible for the day to day operations and strategic expansion of the centrali...
Support analysts provide user support to resolve issues with computer programs, hardware, and peripherals. In this role,...
The support centre team lead serves as the communication link between the team and the manager as well as the first poin...
An IT technical analyst is responsible for providing technical support for the IT service desk and administrative servic...
Have you ever had a job where you loved showing up to work every day? You know the kind of job where the work was worth ...
Welcome to HDI's Key Performance Indicator on Response Time.
The KPI Bulletin series consists of 12 short books that ...
Once I was having coffee with a group of neighbors, one of whom happened to be a retired professor of economics. Since m...
Brief Overview of the Workshop:
The application of Artificial Intelligence (AI) means we can harness the algorithms for l...
For the past several years I have been mentoring and coaching new and emerging leaders. One area of knowledge that I try...
A business must benchmark its maturity in order to progress. Possessing the information of whether or not your organizat...
