How to Assess Where Analysts Are on the Learning Curve
Do you remember when you learned to drive? There was probably a moment when you were so nervous and unsure that you mo...
Executive Challenge: Changes in Technology
When HDI asked a group of IT executives about their current priorities, a majority of respondents (60%) said that their ...
5 Reasons Why Remote Support and Access Management Are Critical
The modern organization needs to provide a reliable, secure way for customers, vendors, and remote employees to both acces...
The Next Generation of Staffing: The Spectrum
People on the autistic spectrum are starting to be directed towards jobs in the technology field because of their abilit...
3 Steps to Help Your Team Define and Measure Success
A few months ago, I held the last all hands meeting I would ever host as Senior Director of IT at Verizon Media. In this...
Metrics that Matter: Cost
Cost per unit is a common metric throughout our economy. Many of you know the cost of a gallon of gas, or the cost for a...
The Marketer in IT: Not Such a Crazy Idea
It's deployment day. It's Monday. It's 9:00 AM. You've just built and deployed a kickass application t...
Not-So-Artificial Intelligence: Understand the Importance of Citizen Data Scientists
In the tech community, there's a standing joke that, if you ask four data scientists what the meaning of artificial ...
The Power of Communication
Communication. It is one of the most important skills we need, yet many of us often fail. Why is that?  There are man...
Top 25 Thought Leaders in Technical Support and Service Management for 2020
The technical support and service management industry is a community of people dedicated to their craft, who strive for ex...

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