HDAA Resource Area
Yikes! My Cloud host service made a change; now my services aren't working anymore!
Let's say you have outsour...
We are in an interesting time in the world of service and support, where digital transformation (and AI, particular) is ...
Brief Overview of the Workshop:
The Fundamentals of Service Management remain as important today as ever before. The ITIL...
Subject:
Customer Satisfaction Survey Tools
Timeline Request:
Responses collated March 2019
Request:
A fellow ...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
Recently, a question came in asking about the best way to classify and handle performance issues. Performance for the pu...
When I was in second grade, my father frequently told me, "You can't put the roof on a house until the foundati...
