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  1. Service Desk Team Lead Job Description Sample
  2. Incident Management & Request Fulfilment Process, Po...
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Template - Advanced
Service Asset and Configuration Management Process, Policy & Procedure (Template - Advanced)

Service Asset and Configuration Management Process, Polic...

This document outlines examples of the processes, policies and procedures you need to have in place to implement Service A...
Template - Advanced
Change Management Process, Policy & Procedure Document (Template - Advanced )

Change Management Process, Policy & Procedure Document (T...

This document outlines examples of the processes, policies and procedures you need to have in place to implement Change Ma...
Report
HDAA Support Industry Quick Statistics 2018

HDAA Support Industry Quick Statistics 2018

This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
Template - Advanced
Release & Deployment Management Process & Policy Document (Template - Advanced)

Release & Deployment Management Process & Policy Document...

This document outlines examples of the processes, and policies you need to have in place to implement Release & Deploy...
Template - Advanced
Incident Management & Request Fulfilment Process, Policy & Procedure (Template - Advanced )

Incident Management & Request Fulfilment Process, Policy ...

This Template is only available to HDAA members. This template can also be purchased. Contact HDAA for more information 13...
Member Only Article
How Artificial Intelligence and Automations Drive Smarter Service Delivery

How Artificial Intelligence and Automations Drive Smarter...

Create efficiencies in your service desk and increase employee productivity with smart technologies like AI, machine learn...
Report
THE STATE OF ENTERPRISE SERVICE MANAGEMENT

THE STATE OF ENTERPRISE SERVICE MANAGEMENT

The goal of this study was to discover the breadth of the use of service management principles, practices, and tools acr...

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