HDAA Resource Area
After working on integrating a generative AI tool into his organization’s service desk operation, Moe Suliman contem...
Here’s a deep dive into the strategy behind managing the conflict and emotions of heated moments and contentious rel...
Here are some simple strategies for coping with the new normal in the IT service and support workplace.
A few years ago, ...
We talk about how to have a meaningful, long-lasting relationship with IT service and support clients by utilizing this im...
A Q&A with N.J. Robinson, a longtime member of the HDI Strategic Advisory Board, on what he’s learned throughout...
It is important to measure the performance of your IT teams. HDI Featured Contributor Michael Hanson offers some measureme...
Machine learning and AI is already automating some tasks which once required human effort, but the new wave of technology ...
