PeopleCert Price increase (Podcast)
    Hey, what's going on guys? My name is Scott Ersatz, and welcome to an updater relating to some ...
Musk Ignored EX in Twitter Takeover
A leader can’t lead if followers won’t follow, or if all the followers are fired. Here is how Elon Musk made a...
Three Takeaways from Musk’s Twitter Takeover
Sometimes, visionaries can get in their own way when they try to take control of an established IT organization. ITSM vete...
Musk Might Have Miscalculated
Veteran IT service consultant Doug Rabold says that Musk may have a track record of leveling up startups. Twitter is not a...
Elon Musk: Mad Scientist or Just Mad?
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking th...
What is Keeping More Women from Success in IT
A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to achieve gend...
Tips on Deescalating Confrontation with the Customer or Client
Recently, I happened to be involved in a situation in which the agent I was working with had just come off a call that res...

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