HDAA Resource Area
We’ve come a long way from needing paper forms and office visits to get our IT needs met.
by Ruben Franzen
Date Publ...
Date Publ...
We ask a few questions of Pete McGarahan, an IT service and support veteran and a member of the HDI Strategic Advisory Boa...
A look at Service Level Agreements and other instruments for ensuring goals are met in IT service.
In running a business,...
We can only solve an incident if we have the right information, which makes it vital that your organization can verify its...
This webinar was conducted online with HDAA members on Thursday 6th April 2023.
As cyber threats continue to increase in ...
After working on integrating a generative AI tool into his organization’s service desk operation, Moe Suliman contem...
In a preview of a Supportworld Live session, HDI Featured Contributor Mike Hanson describes how he and others at PSCU impr...
