HDAA Resource Area
Tool: Worksheet (.xls) to help evaluate support requirements for new technologies and products.
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This year's Glossary of Support Center and Service Desk Terms is a major revision of the Glossary of Support Center ...
In Project Management Essentials, Maurey Wolk sets a simple goal: "To provide a useable, structured process that wi...
Online Chat started as an important tool for 24/7 e-commerce websites and has been utilised as an internal ICT team communi...
In It's Not Just the Numbers: Performance Management for Support Teams, Mike Hanson tackles the complex world of gat...
In this "Focus On" publication, Paul Dooley draws the parallel between continual process improvement and conti...
Customer complaints are important to any business and you should encourage your customers to share them.
But you must ...
