HDAA Resource Area
Brief Overview of the Workshop
What do customers really want?
Service Culture and beyond isn't just saying the custo...
Brief Overview of the Workshop
Various industry analysts are predicting a wave of DevOps adoption in the enterprise in 20...
While service catalogs are intended to aid end users needing a service, an excessive number of catalogs in multiple loca...
A balanced scorecard is a strategy performance management tool a semi-standard structured report, that can be used by ma...
What is the Vision for your organisations future?
Use our vision determination exercise to help solidify your goals.
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Brief Overview of the Workshop
In the past, IT organisations have seen service catalogues as silver-bullet solutions to...
Improving service management requires organizations to do things differently, and doing things differently requires orga...
