Musk Might Have Miscalculated
Veteran IT service consultant Doug Rabold says that Musk may have a track record of leveling up startups. Twitter is not a...
Elon Musk: Mad Scientist or Just Mad?
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking th...
Tips on Deescalating Confrontation with the Customer or Client
Recently, I happened to be involved in a situation in which the agent I was working with had just come off a call that res...
What is Keeping More Women from Success in IT
A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to achieve gend...
Major Incident Management Workshop 30th Nov 2022
Join us to look at how you can be better prepared with a well structured major incident response plan to ensure a measured...
Member request - Genius Bar
This article was a request from a current member, who was looking to setup a genius bar in their own organisation. HDAA we...
The Quality of Data Drives AI and Machine Learning Effectiveness in IT Service
Automation can be a game-changer for service management, but only if it is set up with the right information and can react...
The Changing Face of Conferences
In preparation for Service Management World in Orlando mid-November, HDI thought leader Doug Rabold reflects on the new la...
Commit to Quality Mindfulness
Quality Mindfulness is an approach practiced that delivers a consistent and exceptional customer experience. Here is how t...
Focus is Needed to Provide Consistently Good IT Support
Backlogs are the result of operational shortcomings which represent gaps in standard practice, including particularly weak...

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.

ITIL®, Resilia™ and Prince2® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.

Copyright © Cobitism PTY LTD 2023