HDAA Resource Area
Tired of sky-high cloud costs? Here are some suggestions for bringing your cloud spending back down to earth.
Cloud servi...
In an IndustryVoices article, an argument is made for why Enterprise Service Management (ESM) may be having its moment in ...
One of the most common questions I hear from IT support managers is “How many analysts or technicians do I need to s...
A case is made that this metric provides the most complete look into the the perspective of your customer or client.
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A primer or reminder on the ways you can help your employees or customers get what they need more quickly and efficiently....
A company’s strategy for hiring top tech talent should be driven by improving overall business outcomes, with a focu...
The war in Ukraine shows that we must remember the social contract between employers and employees. We must be there for o...
In 2022 and beyond, companies of all sizes are focused on innovation – not only by adopting new technologies –...
Are you coming to the party? All you must do is bring your incident, problem, or change tickets with you. I've been wo...
Here are Some Ideas for Driving Change Management in a WFH Environment
More and more really useful standards, best prac...
