HDAA Resource Area
Automation may free up managers to practice the forgotten art of connecting deeply with their team members. Here is how to...
IT management expert Phyllis Drucker provides two perspectives on how automation can help with the management of IT infras...
Homoglyph attacks are a type of cyberattack where attackers use characters that look similar to other characters to trick ...
Good morning, good evening, good day, and welcome to our podcast. My name is Scott Ersatz, and today we will be covering ...
"How to Measure the Success of Your Service Desk"
What are the first steps to Measure the Success of Your Serv...
Cyber security service desk
Well, hello there and welcome to our podcast. My name is Scott Ersatz, and today we will b...
A self-service portal for a service desk can provide numerous benefits for both the organization and its users.
For the o...
Adopting network automation requires the network design and operations teams to undergo a significant cultural shift. What...
Too often, service desks are simultaneously asked to keep costs down and be ready to provide service for unexpected new de...
Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party s...
