HDAA Resource Area
Following these seven tips will raise your chances of getting hired in the IT space.
While mass layoffs in the tech indus...
Inaccessible data can be worse than nothing. Here is how to address the issue.
Years ago, when I was an up-and-coming lea...
With the rising popularity of generative AI, such as ChatGPT, cybercriminals are likely to exploit its capabilities for co...
An argument that ITIL version 4 does IT a service by focusing on the human component of this working system.
Having a Ser...
Doug Rabold takes stock of his past year in the IT service and support industry after talking openly about being neurodive...
Here is a practical framework based on trustworthy data to ensure that the output of automation is reliable.
If you&rsquo...
Have you ever heard of PESTLE?
No not the thing you use to make a nice Guacamole with!
I'm talking about the followi...
HDI’s The State of Tech Support 2023 is an invaluable resource as you plan for an uncertain future. And it is availa...
IT service and support should not be unending waves of stress. Here is how to lower the temperature and improve customer s...
Here’s a roadmap for an effective KM approach, and the detours that can slow down the process.
Knowledge management...
