HDAA Resource Area
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
Over the years, I have worked in a variety of service management roles with a people who have a wide diversity of skills...
Have you ever stopped to think about the various aspects and functions of a service and support organization? Can you ju...
Is your organization good at getting better?
Does your organization even have the capability to improve?
Whether you...
Over the next 10 years, companies world-wide, within all industries, will see greater change than that seen over the pas...
Happy New Year! It is time for new beginnings and fresh starts. It is time to set goals and look forward to new growth a...
With 2019 at an end, it's time to reflect on the progress made in the past year and get ready for what's coming ...
While virtual employment is growing in popularity in all sectors of the global economy, what is often overlooked is the ...
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
We live in a world of ongoing transformation.
While digital transformation in particular has become an unavoidable reali...
