HDAA Support Industry Quick Statistics 2021
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
The Impact of Cybersecurity on IT Response Teams: A Game Changer!
Ransomware, advanced persistent threats, and denial of service attacks - many initiated through "phishing" - wil...
Cloud Security: What to Consider
Securing a cloud environment is much more difficult than securing a traditional computer network, as it offers so many mor...
How to Mitigate the Risk of Ransomware Attacks
Dealing with a ransomware attack when it’s happening is extremely difficult. It’s better to put the work in no...
Using Production Assurance to Improve Service Transition and Operations
Production assurance is an organizational and process alignment designed to protect the production environment of an organ...
Laying Out a Road Map to Close the Cloud Skills Gap
Even with the best intentions to transform, organizations that lack in-house cloud knowledge may struggle to compete. Lear...
Recruitment and Retention in the Age of Remote IT Support Teams
The competition for strong candidates for IT workers has never been stronger, and that means hiring and retention efforts ...
How and Why to Adopt Role-Based Provisioning
In this second part of a series on how to coordinate service management within an organization, we discuss why many organi...
A Service Management Office is No Longer a Luxury
As organizations move towards enterprise service management, a coordinating body is critical to ensure that there is a sin...
Seeking a Competitive Edge vs. Chasing Savings in the Cloud
There is broad consensus for utilizing cloud technology, but less consensus for how to do it effectively. Results from an ...

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