HDAA Resource Area
At a recent HDI chapter meeting, several members were asked if their support centers used e-mail as a support tool.
Th...
The purpose of this focus book is to provide a support center manager with a basic understanding of the concept of conso...
Here comes yet another treatise on leadership, complete with another fun buzzword to throw around: Inspirational Leaders...
In The Role of the Service Desk in Configuration Management, Robert Last, HDI's Content Manager and Expert, offers a...
The topics addressed by The Executive's Guide to Understanding Technical Support provide a brief introduction to the...
In The Knowledge Management Maturity Model: Striving for Knowledge-Centered Support, Richard Joslin, HDI's Executive...
This focus book identifies value-driven leadership competencies.
Leading a large service department, just like any othe...
Leading a large service department, just like any othe...
