HDAA Resource Area
As the demands grow, so does the need to set clear expectations and ensure your team is aligned on shared values of custom...
With the exponential growth of the use of cloud services, there have been a growing number of questions for how to maintai...
How you manage vendor relationships may make all the difference in CX. Here are some practical suggestions for how to main...
How you label your tickets can determine what tickets remain in limbo. Here is a way to analyze your ticket labeling proce...
A leader can’t lead if followers won’t follow, or if all the followers are fired. Here is how Elon Musk made a...
Sometimes, visionaries can get in their own way when they try to take control of an established IT organization. ITSM vete...
Veteran IT service consultant Doug Rabold says that Musk may have a track record of leveling up startups. Twitter is not a...
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking th...
A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to achieve gend...
Recently, I happened to be involved in a situation in which the agent I was working with had just come off a call that res...
