HDAA Resource Area
We can only solve an incident if we have the right information, which makes it vital that your organization can verify its...
After working on integrating a generative AI tool into his organization’s service desk operation, Moe Suliman contem...
In a preview of a Supportworld Live session, HDI Featured Contributor Mike Hanson describes how he and others at PSCU impr...
HDI Featured Contributor Doug Rabold describes a scenario many of us have gone through, and what steps to take afterwards....
Here are some simple strategies for coping with the new normal in the IT service and support workplace.
A few years ago, ...
Here’s a deep dive into the strategy behind managing the conflict and emotions of heated moments and contentious rel...
We talk about how to have a meaningful, long-lasting relationship with IT service and support clients by utilizing this im...
It is important to measure the performance of your IT teams. HDI Featured Contributor Michael Hanson offers some measureme...
A Q&A with N.J. Robinson, a longtime member of the HDI Strategic Advisory Board, on what he’s learned throughout...
Machine learning and AI is already automating some tasks which once required human effort, but the new wave of technology ...
