HDAA Resource Area
Customers, either internal or external, are people first. Treat them as such and you will stand a better chance of providi...
I'm old school. I still take notes by hand, with a mechanical pencil in a moleskin notebook. I've done this for ...
In Problem Management Defined, I discussed the basics of problem management. Then, I talked about the importance of proble...
Customer satisfaction (CSAT) is the result of delivering satisfactory services, providing easy access to these services,...
