HDAA Resource Area
Change management is a wonderful process...until it isn’t. Here, an IT service and support pro who is well versed in...
Change is hard, especially when human nature creates some very predictable and unreasonable workarounds to a perfectly goo...
In a passage from her book, “Trust Me - Restore Belief & Confidence in an Uncertain World”, Lea Brovedani ...
Automation is only a benefit when it is implemented correctly and for the right reasons. If done poorly, it can even creat...
In the world of service management, we’re not evaluating products, but services, which are even more difficult to co...
Moving operations into the cloud doesn't have to be a floating nightmare, but it isn’t a cure-all for organizati...
Strategic thinking is not only a requirement for achieving senior level positions, but also a required skill in creating y...
Excellence happens when service leaders have an aligned service strategy, a strong operational structure, and choose to pu...
Securing a cloud environment is much more difficult than securing a traditional computer network, as it offers so many mor...
Production assurance is an organizational and process alignment designed to protect the production environment of an organ...
