HDAA Resource Area
A service call should never be just a service call. Instead, it can be an opportunity to gather important information ab...
Keep your team from spreading itself too thin and show the C-suite that you are aligned with company goals at the same t...
In 2020, leaders too often saw technology as an all-encompassing tool to replicate the in-office environment at home. Th...
The most bulletproof business continuity plan doesn't take into account the human factor of stressful, taxing events...
As AI automates much of the grunt work of the traditional IT Service Desk, Mike Hanson argues that its mission should br...
In the coming year, businesses will shift to a hybrid virtual/physical workplace for the long term, and IT service provid...
Good leaders build strong relationships with those who report to them, and that requires being open and honest in your c...
There is so much more information that can be gleaned from metrics beyond the raw numbers offered about self-help page v...
Best of HDI in 2020 - #6
During the implementation of Sherlock, the knowledge chatbot, I learned a great deal about ch...
Best of HDI in 2020 - #7
If you had three wishes that would grant any IT improvements in 2020, what would they be? If ...
