HDAA Resource Area
The "Next Generation of Staffing" is a series of articles discussing topics relevant to 21st century staffing ...
What's the first thing that pops into your head when you think of automation? PowerShell scripts? Zapier? APIs? CI/CD...
Disruption is all around us. Industries and markets are being turned upside down in a matter of days as organizations ac...
In January, we had high hopes that 2020 would be the "year of seeing clearly." If you ask me, the present sent...
Once upon a time, there was an IT organization adapting to changing market conditions, ways of working (and ways of livi...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
Having led several global IT teams, I've flown around the world visiting offices from Trondheim to Tokyo, and friend...
We've all been there. A major incident happens. Email goes down or a major server crashes or any number of other fir...
Things that were thought impossible a few months agolike having nearly 100% of employees working from homehave been made p...
Recently I attended an HDI leadership summit and was asked to give a presentation on participation. Because this was a l...
