Incident swarming workshop outcome
Dean Toovey, our esteemed keynote speaker, will shed light on the use of swarming on service desk environments. ...
Customer Support is Not Only About Solving Problems
It’s about restoring the trust that has been broken. Terry White of Omdia discusses how to unpack this important con...
Prepare for Next Year’s Performance Review Now
Too often, we feel that a performance review is just something that happens to us. HDI Featured Contributor Stephen Paskel...
Creating a Culture of Improvement in Your Teams
A team that is continuously improving is continuously introducing change. This runs counter to one of the most important g...
One click away from Greatness
HDAA offers the services you wish you had when you started out in your IT career. Honest, trustworthy advice, training, kn...
Digital Transformation and Automation in the Service and Support Industry
I may be showing my age, but it wasnt that long ago we had phone books, and answering machines and phones came in sizes ra...
Bridging the AI Strategy Gap in the C-Suite
A new IBM study shows CEOs are bullish on AI’s potential and want to implement competitive solutions -- bu...
Salesforce State of IT Report Reveals Challenges of Rising Demands
The Salesforce survey finds IT teams are embracing AI and automation to meet rising business demands, with most planning m...
Teach IT: Why Staff Learning Beats Training
IT training provides the knowledge teams need to perform specific tasks. IT learning spurs progress and innovation. It&rsq...
Smash the value button - Webinar workshop 8th Aug 2023
Smashing the value button, Members Workshop * (9 August 1:30pm)   HDAA's next m...

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