Metrics that Matter: Balanced Scorecard
Type:
Posted on 27 May 2022
Despite all the data that support managers have at their fingertips, most cannot answer a very basic question: How is my support organization performing?
MetricNet's research shows that establishing a single, overall performance metric for your support organization is critical. We call this metric the balanced score because it truly does communicate a balanced picture of performance.
The balanced scorecard is a mechanism that aggregates the most important metricsall those we have covered in our Metrics that Matter seriesinto a single, all-inclusive measure of performance. The value of this metric, when tracked over time, is that lets you determine whether overall performance is improving or getting worse. Moreover, it provides a useful benchmark for comparing your performance against other support organizations.
Learn how to construct a balanced scorecard in this new MetricNet webcast! Additionally, all attendees will receive a complimentary scorecard template from MetricNet.
Presenter - Jeff Rumburg, Managing Partner at MetricNet
WATCH WEBINAR RECORDING
*This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to view this webinar. Fortunately, BrightTalk account registration is free.
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