Automating New Joiners at the Global ServiceDesk
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Posted on 3 August 2022
This is our story of how we moved from a inconsistent process, to a mature and standardized global approach. The challenges we encountered, managing on-premise and cloud AD, automating key steps, the need to get the right data to our servicedesk and our automation to work reliably. The challenges we encountered, managing on-premise and cloud AD, automating key steps, the need to get the right data to our servicedesk and our automation to work reliably. All within a global group company with multiple operating companies and offices across the globe.
Presenter: Richard Josey, Lead ITSM Solution Architect | AFJ Solutions
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