HDAA Resource Area
By the time this article reaches you, you'll probably already be past your yearly routine of Spring cleaning the hou...
It is rare to hear an IT organization complain that they have too much budget and that their employees are trained too w...
In part 1 of my series on ITIL® 4, we discussed the changes in the language of ITIL - a language that we've all ...
Subject:
Major Incident Classification
Timeline Request:
Responses collated July/Aug 2019
Request:
...
The calls keep coming. Every day, it feels like the same calls come in to the service desk, and there's nothing that...
Brief Overview of the Workshop:
ITIL4 introduces the SVS - an overarching service value system where every service has it...
If you avoid conflict to keep the peace, you start a war inside yourself. - Cheryl Richardson
As I sat having a conver...
