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In previous articles, I focused on the core foundation of effective teams, harmonizing skills, and having conflict aroun...
In 2017, Georgia Tech adopted and implemented ITSM change management. Our goal, like so many other organizations, was to...
Earlier this year, HDI conducted research on knowledge management. One of the big questions we asked was whether organiz...
From the impact of automation to the rise of self-service, the service desk is changing as fast as customer expectations...
Does your problem management practice resemble a disorganised filing cabinet, with a mess of potential problems, mixed in ...
Editor's note: This article was adapted from a discussion on HDIConnect and has been updated and edited for clarity....
Have you interacted with a chatbot yet? If you've engaged in chat on a website or phone app, chances are the answer ...
