HDAA Resource Area
We've all been there. A major incident happens. Email goes down or a major server crashes or any number of other fir...
Things that were thought impossible a few months agolike having nearly 100% of employees working from homehave been made p...
Recently I attended an HDI leadership summit and was asked to give a presentation on participation. Because this was a l...
Everyone who provides service and support strives to give the best experience possible. To ensure that we are hitting th...
Let's start out by putting change management into perspective. While there's much to learn from the "Unicor...
On Monday, June 15, 2020, the US came under attack. A massive DDoS (Distributed Denial of Service) attack supposedly kno...
Changing IT platforms can be stressful, especially an ITSM solution that the entire organization uses. For the Town of G...
