HDAA Resource Area
What's the first thing that pops into your head when you think of automation? PowerShell scripts? Zapier? APIs? CI/CD...
In Problem Management Defined, I discussed the basics of problem management. Then, I talked about the importance of proble...
Disruption is all around us. Industries and markets are being turned upside down in a matter of days as organizations ac...
In January, we had high hopes that 2020 would be the "year of seeing clearly." If you ask me, the present sent...
Once upon a time, there was an IT organization adapting to changing market conditions, ways of working (and ways of livi...
Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent be...
Having led several global IT teams, I've flown around the world visiting offices from Trondheim to Tokyo, and friend...
