HDAA Resource Area
A lifelong quest to find the universal values all humans seek out leads an IT manager to understand the importance of taki...
Authentication is necessary, but it shouldn’t come at the cost of the customer experience, and too often customers r...
Brief Overview of the Workshop :
Our November members workshop was on 'ITIL®4 - Finding Your Pathway...
Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to tra...
Change management is a wonderful process...until it isn’t. Here, an IT service and support pro who is well versed in...
Change is hard, especially when human nature creates some very predictable and unreasonable workarounds to a perfectly goo...
In a passage from her book, “Trust Me - Restore Belief & Confidence in an Uncertain World”, Lea Brovedani ...
