How to Implement Agile Concepts in a Waterfall World
It may be difficult to get your organization to throw out waterfall practices and embrace Agile, but that doesn’t me...
Eight Steps to Prevent Data Leakage
There is more sensitive data being generated than ever before, and that data is being accessed in many unsecure locations ...
Green IT: Are We There Yet?
IT teams have long been trying to economize energy consumption in data centers, but they still have a way to go to reduce ...
Give People Access to IT Systems Based on Their Individual Roles
By not differentiating who needs what kind of access, you expose your organization to greater risk of identity theft and n...
Making Support a Competitive Advantage in the Digital World
Too often, IT-based companies have neglected the in-the-moment customer service that is required when things go wrong. Tha...
Do Executives Help or Hinder Agile Teams?
Executives have priorities that may conflict with agile practices and mindsets. They can play a critical role in empowerin...
Why Service Desk Managers and Their IT Service Desks Need XLAs
Metrics are not enough for understanding whether or not your IT service is meeting the needs of your client or organizatio...

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